
We want you to love your new plant from the moment it arrives. That’s why we offer a 30-day guarantee — if your plant doesn’t arrive in fresh, healthy condition, we’ll replace it free of charge. Simple as that.
12-Month Peace of Mind Guarantee
For added reassurance, we also offer a 12-month guarantee. If your plant’s health noticeably declines after the first 30 days, you can purchase a replacement of the same plant at 50% off.
Orders are typically dispatched and delivered within 2–5 working days.
Live plants spend no longer than 24–48 hours in transit.
All orders are shipped via tracked services with Royal Mail, Parcelforce, or DPD.
One delivery charge covers your entire order, no matter how many items you purchase.
Next Day or Named Day Delivery
Available for an additional £4.99 (weekdays) or £6.99 (weekends).
Place your order by 5 PM for next working day delivery.
Delivered via tracked 24-hour/next-day courier service.
Choose your preferred delivery date at checkout.
Delivery Coverage We deliver across most of the United Kingdom, excluding Northern Ireland and the following postcodes: IV, AB, HS, FK, KW, PA, PH, IM, JE, GY, ZE, TR21-25, and BF1.
Free & Fast Shipping
Returns & RefundsIf you need to return a living plant, please contact us within 60 days at hello@plants-express.com or via live chat (when available).
Kindly include a photo of the faulty or damaged plant to help us process your return swiftly.
Non-living items can also be returned for a full refund within 60 days, provided they are unused and in their original, resaleable condition.
Free Returns
People Love Our Plants
Really helpful staff and quick delivery.
I had a couple of questions before ordering and the customer service team couldn’t have been more helpful. The plants arrived quickly and in great condition. Great value for money as well.
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Top quality plants and brilliant service!
Ordered a few shrubs and perennials for the back garden, and I was genuinely impressed with the quality. Everything was well-packed, arrived fresh, and looked even better than expected. Will definitely be ordering again!
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Lovely plants, but delivery a bit late.
I’m really happy with the plants – they look lovely in the front garden and were clearly well cared-for. Only reason for 4 stars is that delivery was a day later than expected, but everything else was spot on.
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Lovely selection and well-priced.
I’ve just moved into my first home and wanted to add a bit of greenery. The website made it so easy to choose the right plants for my space, and everything came with clear care instructions. Fab service.
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Reliable and consistent every time.
This was my third order from Plants Express and they’ve been brilliant each time. Consistently good quality and punctual delivery. Can’t fault them.
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Nice plants, but a few were smaller than expected.
Ordered a mix of herbs and flowering plants for my patio. Everything looked fresh and vibrant, and the prices were better than my local garden centre. Highly recommend.
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